Desperately Needing Redesign

The user experience of cremation (for mourners, of course, not the deceased) is appallingly bad. This is the second time I've been through it, and I was once again outraged by how awful it was.

Your last experience of a loved one should not include someone dressed in shabby janitorial clothing. It should not involve machines that look like they more properly belong in a Nazi concentration camp or an execution chamber on death row.

While I'm sure there are some engineering and safety issues to be dealt with, there is simply NO EXCUSE for how poorly this extremely significant moment in vulnerable people's lives is handled.

It made me quite angry. For a second time.