Saturday, February 23, 2008

JetBlue Totally Rocks

If JetBlue were a dude, I would totally marry him. Seriously, I am now going to look into buying JetBlue stock, because they have achieved something close to miraculous in this day and age: they have made air travel tolerable, even mildly pleasant. Their customers are not treated like cattle. They leave promptly and arrive early. Their personnel are friendly and helpful. Their seating is humane. Even their snacks are good. It is impossible for me to believe that a company doing so many things right for customers shouldn't -- barring terrible management or bad externalities -- prosper and thrive.

Hey, I was right about Apple, wasn't I?

Update: Well, I arrived in DC just fine (early) but my bag didn't. Hmf. In fact, the early departure from Las Vegas meant my bag never got on the plane. However, unlike my experience with USAirways, someone helped me promptly, took my report, promised my bag would show up later today, and gave me a $30 voucher for future travel. So I am somewhat mollified, if aggravated that my seamless experience was effed up.

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